Investigation and Evidence Cluster

Case Management

#case management#case management insider risk#case management insider threat
Core BoK™ Definition

Case management is the structured process for opening, documenting, routing, investigating, resolving, and learning from insider-risk matters.

Plain-Language Meaning

Case management is the structured process for opening, documenting, routing, investigating, resolving, and learning from insider-risk matters.

Why it Matters for Insider Risk Exposure

1

Creates consistent language for defensible analysis and investigation.

2

Connects signals to evidence, workflow, and decision quality.

3

Helps programs avoid overreaction and under-documentation.

Real-World Scenarios / Examples

  • case intake
  • investigation workflow
  • escalation record

Common Mistakes / Misconceptions

  • Publishing detailed investigative methods or legal strategy.
  • Confusing preliminary signals with confirmed findings.
  • Ignoring documentation, review, and escalation rationale.

Insider Risk Capability Framework™ (IRCF™) Alignment

Strong alignment with Investigation, Analysis, Monitoring, Oversight and Compliance, and Governance.

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